Troubleshooting

Upon encountering any errors, please make sure to do all the steps listed below.

• Always use the Full Installer. You can download it Full Client here.
• Right-click on Shining.exe and set its Compatibility mode to Windows XP (Service Pack 3).
• Right-click on Shining.exe and tick the box next to Run as Administrator.
• Right-click on ShiningPatcher.exe and tick the box next to Run as Administrator.
• Be sure to grab the latest patch through ShiningPatcher.exe
• Avoid installing the game to Program Files. Try to install it to somewhere like C:\Games\
• Disable Anti Virus AND Firewall software before installing and/or patching. (Especially in the case of Avast and McAfee)

Should you still have any issues, please explain your problem on Shining Moon's Discord #support channel.

Installer issues

The installer doesn't start

1. Disable your antivirus; it might be scanning the whole file.
2. Depending on your computer, it can take some time to start; wait patiently.
3. Alternatively you can download and unpack our FullClient.rar using Winrar/Winzip or 7zip.

The install stops at "data.grf"

• Data.grf is the biggest file in the installer; the installer is working, but it doesn't show the progress (wait a few minutes).

Patcher issues

START GAME button not working

1. Close your ShiningPatcher.exe if it is still open.
2. Right-click ShiningPatcher.exe > Properties.
3. Select the Compatibility tab (second tab).
4. Check Run this program as administrator.
5. Click Apply, then OK.
6. Open ShiningPatcher.exe and enjoy playing.

"Thor Patcher cannot launch without configuration data"

1. Disable your firewall and antivirus.
2. Delete the ShiningRO folder.
3. Run the ShiningFull.exe again.

"Your game executable has been modified or is not the latest version"

• Problem: There might be an issue with your client version, try this one over here instead:

  https://www.shining-moon.com/download/Shining.exe

• Problem: You have two server clients in the same folder.

  Solution: Delete the folder and install the two servers to two different folders.

• Problem: You are running two different server's clients at the same time.

  Solution: Shining Moon can be only run with other Shining Moon clients. Try closing the other clients to make it work.

• Problem: Your game is not up to date.

  Solution: Run the ShiningPatcher.exe and wait until it patches.

• Problem: Your game is not up to date, but you patched.

  Solution: Disable your firewall/antivirus during the patching or add the exe as an exception.

"Impossible to read more data from the download stream..."

1. This error shows up when a file fails to download.
2. If the file appears to be large, look at the name when it is downloading.
   Download the patch file manually by typing the following URL:
   

http://www.shining-moon.com/patch/data/filename.thor

1. Place the file in your ShiningRO folder and run the patcher again.

".NET Framework 3.5 is missing"

Step 1

1. Download the following file https://www.shining-moon.com/download/dotNetFx35setup.exe
2. Run the file (dotNetFx35setup.exe) and install the framework.

Client issues

Crashing in certain maps as well as from Fire Rain

• Example maps: pay_dun01, iz_dun03, gef_dun00, beach_dun.
• Note, this will not work on Windows XP.

1. Close your Shining.exe if it is still open.
2. Right-click Shining.exe > Properties.
3. Select the Compatibility tab (second tab).
4. Check Run this program in compatibility mode for Windows XP (Service Pack 3).
5. Check Run this program as administrator.
6. Click Apply, then OK.
7. Open Shining.exe and enjoy playing.

Cannot find File: ...

1. Exit the game.
2. Run the ShiningPatcher and patch your game.

"Ragnashield.dll is missing"

1. Disable your firewall and antivirus.
2. Delete the ShiningRO folder.
3. Run the ShiningRO Installer again.

The procedure entry point MiniDumpWriteDump could not be located in the dynamic link library dbghelp.dll

1. Open your ShiningRO folder and rename the file "dbghelp.dll" to "dbghelp_old.dll" or anything else.
   This will make you use the Windows's version of the DLL instead of the one provided by default.

When I use a skill or attack, I get an 'attempt to call a nil value'/'IsItemUsingArrow' error.

Solution 1

1. First close the patcher.
2. Go into your ShiningRO folder, and delete the file Shining.conf
3. Run the patcher again.

Solution 2

1. Download the Full Client and patch up.

I get missing sprites errors ingame.

Solution 1

1. First close the patcher.
2. Go into your ShiningRO folder, and delete the file Shining.conf
3. Run the patcher again.

Solution 2

1. Download the Full Client and patch up.

I can only see RGB Emulation

1. This fix only applies if you only see RGB emulation in your Setup.exe's list of Graphic Devices.
2. Simply uncheck "Disable hardware-accelerated graphics" and it should give you new options in the list of Graphic Device.
3. Select the first option in Graphic Device (which should be Direct3D HAL).

WMI related issues

There are multiple errors related to WMI. Here are the most common ones.

Using Windows XP (RagnaShield Beta - WMI generic failure)

1. Start menu, Run...
2. Type services.msc, press enter.
3. Scroll down and look for Windows Management Instrumentation.
4. Enable it.

Error code: 0x80070422

1. Start menu, Run...
2. Type services.msc, press enter.

   File:Wmi 02.png

3. Scroll down and look for Windows Management Instrumentation.

   File:Wmi 03.png

4. Right-click > Properties > Set the Startup type to Automatic.

   File:Wmi 05.png

5. Click Start, then OK.

Error code: 0x80041002 (or 0x80041013, 0x80041010)

Solution 1

1. Run wmi_rebuild.bat in your ShiningRO folder with right-click > Run as Admin.
2. If you get errors while doing this (or if it didn't help), go to solution 2.

Solution 2

1. Start menu, Run...
2. Type services.msc, press enter.

   File:Wmi 02.png

3. Scroll down and look for Windows Management Instrumentation.

   File:Wmi 03.png

4. Right-click > Properties > Set the Startup type to Disabled.

   File:Wmi 06.png

5. Reboot your computer (this step is required).
6. Go in C:\Windows\System32\wbem\
7. Rename repository to repository.old.

   File:Wmi 07.png

8. Open the Services window (step 1 to 3).
9. Right-click > Properties > Set the Startup type to Automatic.

   File:Wmi 05.png

10. Click Start, then OK.

Screenshot: PrntScr button doesn't work

1. Press Esc > Options and Settings > Interface.
2. Change the hotkey for "Screenshot".

Screenshot: The image is grey/distorted

1. Run ShiningRO\Setup.exe.
2. Change your horizontal resolution to be divisible by 4.

Hotkeys are not being saved

1. Download the Savedata and extract it to your ShiningRO folder.
2. If that didn't work, download the full client Full Client and install it.