Troubleshooting
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Revision as of 19:42, 12 October 2020 by Rtsrick2020 (talk | contribs) (Created page with "<span style="color: red;">'''Upon encountering any errors, please make sure to do <u>all the steps</u> listed below.'''</span> * Always use the '''Full Installer'''. You can...")
Upon encountering any errors, please make sure to do all the steps listed below.
- Always use the Full Installer. You can download it Full Client here.
- Right-click on Shining.exe and set its Compatibility mode to Windows XP (Service Pack 3).
- Right-click on Shining.exe and tick the box next to Run as Administrator.
- Right-click on ShiningPatcher.exe and tick the box next to Run as Administrator.
- Be sure to grab the latest patch through ShiningPatcher.exe
- Avoid installing the game to Program Files. Try to install it to somewhere like C:\Games\
- Disable Anti Virus AND Firewall software before installing and/or patching. (Especially in the case of Avast and McAfee)
Should you still have any issues, please explain your problem on Shining Moon's Discord #support channel.
Installer issues
The installer doesn't start
- Disable your antivirus; it might be scanning the whole file.
- Depending on your computer, it can take some time to start; wait patiently.
- Alternatively you can download and unpack our FullClient.rar using Winrar/Winzip or 7zip.
The install stops at "data.grf"
- Data.grf is the biggest file in the installer; the installer is working, but it doesn't show the progress (wait a few minutes).
Patcher issues
START GAME button not working
- Close your ShiningPatcher.exe if it is still open.
- Right-click ShiningPatcher.exe > Properties.
- Select the Compatibility tab (second tab).
- Check Run this program as administrator.
- Click Apply, then OK.
- Open ShiningPatcher.exe and enjoy playing.
"Thor Patcher cannot launch without configuration data"
- Disable your firewall and antivirus.
- Delete the ShiningRO folder.
- Run the ShiningFull.exe again.
"Your game executable has been modified or is not the latest version"
- Problem: There might be an issue with your client version, try this one over here instead:
- Problem: You have two server clients in the same folder.
- Solution: Delete the folder and install the two servers to two different folders.
- Problem: You are running two different server's clients at the same time.
- Solution: Shining Moon can be only run with other Shining Moon clients. Try closing the other clients to make it work.
- Problem: Your game is not up to date.
- Solution: Run the ShiningPatcher.exe and wait until it patches.
- Problem: Your game is not up to date, but you patched.
- Solution: Disable your firewall/antivirus during the patching or add the exe as an exception.
"Impossible to read more data from the download stream..."
- This error shows up when a file fails to download.
- If the file appears to be large, look at the name when it is downloading.
Download the patch file manually by typing the following URL:
http://www.shining-moon.com/patch/data/filename.thor
- Place the file in your ShiningRO folder and run the patcher again.
".NET Framework 3.5 is missing"
Step 1
- Download the following file https://www.shining-moon.com/download/dotNetFx35setup.exe
- Run the file (dotNetFx35setup.exe) and install the framework.
Client issues
Crashing in certain maps as well as from Fire Rain
- Example maps: pay_dun01, iz_dun03, gef_dun00, beach_dun.
- Note, this will not work on Windows XP.
- Close your Shining.exe if it is still open.
- Right-click Shining.exe > Properties.
- Select the Compatibility tab (second tab).
- Check Run this program in compatibility mode for Windows XP (Service Pack 3).
- Check Run this program as administrator.
- Click Apply, then OK.
- Open Shining.exe and enjoy playing.
Cannot find File: ...
- Exit the game.
- Run the ShiningPatcher and patch your game.
"Ragnashield.dll is missing"
- Disable your firewall and antivirus.
- Delete the ShiningRO folder.
- Run the ShiningRO Installer again.
The procedure entry point MiniDumpWriteDump could not be located in the dynamic link library dbghelp.dll
- Open your ShiningRO folder and rename the file "dbghelp.dll" to "dbghelp_old.dll" or anything else.
This will make you use the Windows's version of the DLL instead of the one provided by default.
When I use a skill or attack, I get an 'attempt to call a nil value'/'IsItemUsingArrow' error.
Solution 1
- First close the patcher.
- Go into your ShiningRO folder, and delete the file Shining.conf
- Run the patcher again.
Solution 2
- Download the Full Client and patch up.
I get missing sprites errors ingame.
Solution 1
- First close the patcher.
- Go into your ShiningRO folder, and delete the file Shining.conf
- Run the patcher again.
Solution 2
- Download the Full Client and patch up.
I can only see RGB Emulation
- This fix only applies if you only see RGB emulation in your Setup.exe's list of Graphic Devices.
- Simply uncheck "Disable hardware-accelerated graphics" and it should give you new options in the list of Graphic Device.
- Select the first option in Graphic Device (which should be Direct3D HAL).
There are multiple errors related to WMI. Here are the most common ones.
Using Windows XP (RagnaShield Beta - WMI generic failure)
- Start menu, Run...
- Type services.msc, press enter.
- Scroll down and look for Windows Management Instrumentation.
- Enable it.
Error code: 0x80070422
- Start menu, Run...
- Type services.msc, press enter.
- Scroll down and look for Windows Management Instrumentation.
- Right-click > Properties > Set the Startup type to Automatic.
- Click Start, then OK.
Error code: 0x80041002 (or 0x80041013, 0x80041010)
Solution 1
- Run wmi_rebuild.bat in your ShiningRO folder with right-click > Run as Admin.
- If you get errors while doing this (or if it didn't help), go to solution 2.
Solution 2
- Start menu, Run...
- Type services.msc, press enter.
- Scroll down and look for Windows Management Instrumentation.
- Right-click > Properties > Set the Startup type to Disabled.
- Reboot your computer (this step is required).
- Go in C:\Windows\System32\wbem\
- Rename repository to repository.old.
- Open the Services window (step 1 to 3).
- Right-click > Properties > Set the Startup type to Automatic.
- Click Start, then OK.
Screenshot: PrntScr button doesn't work
- Press Esc > Options and Settings > Interface.
- Change the hotkey for "Screenshot".
Screenshot: The image is grey/distorted
- Run ShiningRO\Setup.exe.
- Change your horizontal resolution to be divisible by 4.
Hotkeys are not being saved
- Download the Savedata and extract it to your ShiningRO folder.
- If that didn't work, download the full client Full Client and install it.